Your use of a Schön makellos website and services available on website is governed by the following terms and conditions.
AMENDMENT TO USER(S) AGREEMENT
Schön makellos may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. You are advised to regularly check for any amendments or updates to the terms and conditions contained in this User Agreement. If you do not adhere to the changes, you must stop using the service. Your continuous use of the service will signify your acceptance of the changed terms.
User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the services provided by Schön makellos. Our services are available only to those individuals or companies who can form legally binding contracts under the applicable law i.e. Indian Contract Act, 1872. As a minor if you wish to purchase or sell an item on the Website such purchase or sale may be made by your legal guardian or parents who have registered as users of the Website. Schön makellos advises its users that while accessing the website, they must follow/abide by the related laws. Schön makellos is not responsible for the possible consequences caused by your behaviour during use of website. Schön makellos may, in its sole discretion, reserve the right to terminate your membership and refuse to provide you with access to the Website at any time.
When You use the Website or send emails or other data, information or communication to Schön makellos, You agree and understand that You are communicating with Schön makellos through electronic records and You consent to receive communications via electronic records from Schön makellos periodically and as and when required.
REGISTRATION AND YOUR ACCOUNT
To become a Registered User(s) there is a proper procedure which is for the convenience of user(s) so that they can easily log-in and log-out.
User(s) can become a Registered User(s) by filling an on-line registration form on the website by giving desired information (name, contact information, details etc.). Schön makellos will establish an account (“Account”) for the user(s) upon registration and assign a user alias (“User ID”) and password (“Password”) for log-in access to your Account. If you use the Website as Registered User, you are responsible for maintaining the confidentiality of your User ID and Password. You are responsible for maintaining the confidentiality of your personal and non-personal information and for restricting access to your computer, computer system and computer network, and you are responsible for all activities that occur under your User ID and Password , email id and cell number as the case may be.
USE OF THE Schön makellos WEBSITE
You understand and agree that Schön makellos and the Website merely provide hosting services to its Registered Users and persons browsing/visiting the Website. All items advertised/listed and the contents therein are advertised and listed by Registered Users and are third party user generated contents. Schön makellos has no control over the third party user generated contents.
From time to time, you shall be responsible for providing information relating to the items or services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasise the item-specifics of such items or services so as to mislead other Users in any manner.
Return Period after Delivery will be for 7days and it is applicable if product received is Defective or Damaged or Not as Described.
If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.
For products where installation is provided by Schön makellos:
1 Please do not open the product packaging by yourself. Schön makellos authorized personnel shall help in unboxing and installation of the product.
2 The return period for such products commences from the date of installation.
How does Schön makellos help in resolving any issue with a product purchased on Schön makellos Website
If you’re facing any issues with a product purchased on Schön makellos, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a Schön makellos (or partner) personnel may visit your place. We will arrange for a replacement if the issue has not been resolved.
Issue resolution steps will be available for products like sinks, accessories etc.
In case the item is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided.
During pick-up, your product will be checked for the following conditions.
1 Correct Product
IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be un detached and clearly visible.
2 Complete Product
All in-the-box accessories, freebies and combos (if any) should be present.
3 Unused Product
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable).
4 Undamaged Product
The product should be undamaged and without any scratches, dents, tears or holes.
5 Undamaged Packaging
Product’s original packaging/box should be undamaged.
Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
Refunds are issued when
– Schön makellos cannot provide replacement
– In-line with Buyer Protection, when a dispute has been ruled in your favour.
SHIPPING AND DELIVERY POLICY
Schön makellos offers free nationwide shipping on all orders. Majority of our orders are dispatched – within 24 to 48 hours of receiving the order and delivered within 4 to 7 working days after being dispatched. Our shipping is done through leading courier services in the country. We will make best efforts to ensure accurate delivery of your products in good condition.
Please note our shipping and delivery policy as follows:
Cities we Deliver to :-
Bengaluru, New Delhi, Mumbai, Chennai, Hyderabad, Pune, Kolkata, Noida, Ahmedabad, Gurgaon, Lucknow, Jaipur, Navi Mumbai, Indore, Chandigarh, Jammu and Kashmir, Punjab and many more.
Our shipping and delivery times vary by destination location, and the typical lead times.
It is to be noted that the above mentioned number of days are only tentative timelines and we shall not be obliged to deliver the products within the timelines mentioned above. However, we shall make our best efforts to deliver your orders within the above mentioned timelines.
In the rare event that we are not able to ship your order completely within 7 working days of the order, we will contact you and obtain your instruction as to whether you would want the unshipped part of the order to be cancelled or not. In the event you are desirous of waiting for the shipment of your complete order until the time period intimated by us to you, we will ensure that we make our best efforts to ship the same within the specified period of shipment intimated to you. In the event you are desirous of cancelling the remaining unshipped part of the order, we shall cancel the same, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded in the manner set out in Returns and Refunds Policy.
We ship on all working days, excluding Sundays and public holidays.
We are not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters or causes beyond our control. In cases such as these, you may either call us or directly contact the courier for the status of your consignment.
Please note all items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
Damage of External Packaging
On receipt, if it is noticed that the external packing of the consignment is damaged or tampered with, customers are requested to verify the quality/quantity of the products against the invoice, before accepting the package from the courier agency. In case of any discrepancy is noticed in the packet, customer can either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. In such cases, the customer is requested to either call or email us intimating us on the issue. Photographs of the delivered product may also be sent to us. We shall handle such issues directly with the respective courier company.
In case you have refused to accept delivery of the consignment, kindly intimate us with the details of your order. Once the package is received in our warehouse, we will cancel the order and we will refund the money in your banking account.
We may provide Refunds in the event of:
i Cancellation by Customer within 24hrs when the order is placed ,prior to the shipment of the products ordered / purchased.
ii If the order is cancelled by Schön makellos under some circumstances.
iii Return of one or more products purchased by the Customer, subject to eligibility for Return.
Refund of amount paid :-
If you have paid using a credit card, refund will be credited to your credit card account, (Will be reflected in next statement) within 5 to 7 working days. If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.