Goods once sold will not be taken back unless prior written consent of Schon Makellos is obtained.
if situation arise wherein genuine error is made by the User in identifying the required merchandise, the User may contact Schon Makellos and request change in the merchandise for which order is placed. However, such requests will not be entertained if the order has already been processed and, or the merchandise has been shipped to the User.
Schon Makellos reserves the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Schon Makellos and accept the decision as so decided by Schon Makellos.
However, in case Schon Makellos receives a cancellation notice and where the order has not been processed or shipment made, Schon Makellos may accept the reasons submitted by the ordering User for cancellation of the order. In such cases Schon Makellos will refund the amount. However, in the situation of a monetary loss is being incurred by Schon Makellos due the cancellation of the User ordered item, Schon Makellos would deduct a sum of upto 10% of the order value towards processing/restocking charges.